OUR RETURN POLICY
From MROVCA.COM we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns that will allow you to continue to enjoy shopping with us.
Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer.
1. Defective product or order
a) in the unfortunate event that the product is defective. (Its clearly broken and unusable)
b) product received is totally different from the order. (Requested Product A Received ProductB)
c) the size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M) Jeżeli nie wysłano zamówionego rozmiaru produktu.
2) Product doesn’t fit the expectations:
a) the selected size does not fit the customer's measurements.Customer simply want a change for another product or return it
b) color is slightly different from the picture
c) material quality is not exactly what customer wants
3) Condition to apply for a change or return:
a) no refund requests will be accepted by email, chats, phone, social media or any other method
b) no refund requests will be accepted after 14 natural days for any reason
c) return shipping costs are the customer's responsibility.
d) refund can take to 14 days to be reflected on your statement
e) products that were on sale collections or purchased by a special promotion as a coupon code are eligible for a return or exchange.
f) items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
g) please send the items to the following address:
MROVCA Maria Mrowca
Ul. Wąska 5, 32-031 Gaj, Poland
T 0048 509 509 929